JD02职能
Collect02and02check02orders02from02sales02team,02customers,02by02telephone,02fax,02email,02etc.
收集并检查从销售团队、客户处通过电话、传真以及邮件等途径收到的订单
Complete02order02approval02flow02and02order02entry02in02System,02accurate,02completely02
准时、准确的完成订单审批以及系统的录入工作
Follow02up02credit02blocked02orders02and02feedback02the02information02to02Business02team02in02time
跟进资信被锁订单的进度,02及时将信息反馈给业务团队
Proper02use02and02familiar02with02all02kinds02of02systems02or02tools02to02assist02to02handle02customer02inquires
合理并熟练运用各类系统或工具来辅助处理客户来电问讯
Communicate02with02Sales,02finance,02logistic02for02order02release02related02issues02保持与销售、财务、物流等部门就订单相关问题的有效沟通
用人要求
Good02communication02skill02
良好的沟通技巧
Good02skill02on02Office02（Word,02Excel,02PPT）
熟练使用Office办公软件
Familiar02with02SAP02and02ERP02system02operation02software
熟悉运用SAP、ERP系统操作软件
Strong02ability02to02work02under02pressure02and02good02professional02ethics,02independent02work02ability
具有较强的抗压能力及良好的职业操守，独立工作能力强
Above02302years02of02working02experience02in02customer02service,02candidate02with02Pharmaceutical02background02is02preferred
3年以上客服相关工作经验，有医药行业相关工作经验者优先录取。
KPI02考核标准02
Receiving02收货，Shipping02发货
Order02Accuracy02订单准确率0202020202
Order02Entry02on02Time02Rate订单录入及时性
Document02Management02单据管理02
Customer02Compliant02Rate02客户投诉02
CRM02Issue02服务质量问题020202

上班地址：外高桥 需要有销售订单操作经验