Customer Service Representative
Job responsibilities :
1 Order (3rd party and intercompany) creation /modification with correct all kinds of elements such as incoterms, selling price, delivery date etc.
2 Order commitment and follow up within date range.
3 Order cancellation request.
4 Communicate with external customers and internal stakeholders.
5 Track prepayment term order.
6 Initiate escalations if any.
7 Initiate communications if has quality deviation and create return orders if any.
8 Manage delivery block.
9 Streamline and optimize internal process.
10. Other tasks assigned by supervisor.
Job requirements:
1 College degree or above.
2 3 years working experience in customer service, preferably in food or chemical industry.
3 Customer oriented and teamwork player.
4 Good English communication skill and proficient in Microsoft office
5 SAP hands-on experience will be preferred.
Key contacts and relations:
1 Internal: supply chain different plants and different departments, Sales and sales support and financial team.
2 External: 3rd party customers and Intercompany customers.
熟悉家具行业,办公环境优美~,同事和蔼可亲~
【薪资待遇】无责底薪4000+800房补+提成,综合工资7000-12000,上不封顶。 【工作要求】年龄18—35岁,男女不限 【作息时间】早九晚六,做五休二。 【工作内容】公司会提供数据,电话呼出,筛选出意向客户,整理出意向客户,交由销售部跟进。 【上班地址】七宝附近。中春路与友谊路交叉口。
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